Cons (-) Didn't have my room at time.roaches,pool not clean. And the advertise as a resort.
3 stars
Hotel Xbalamque & Spa Cancun Centro
Av. Yaxchilan No. 31, Centro, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 892 3377Photos of Hotel Xbalamque & Spa Cancun Centro
Overview
Hotel with a full-service spa, near Plaza 28 A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Hotel Xbalamque and Spa Cancun offers 90 accommodations with complimentary toiletries. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool and a sauna. Children under 11 years old are not allowed in the swimming pool without adult supervision.
Latest deals for Hotel Xbalamque & Spa Cancun Centro
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Privacy Preferences
Amenities at Hotel Xbalamque & Spa Cancun Centro
- Outdoor pool
- Spa and wellness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee shop
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- 24hr front desk
Pool and spa
- Spa and wellness center
- Massage
- Spa
- Outdoor pool
- Sauna
- Pool towels
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
- Upper floors accessible by stairs
- Designated smoking area
- Private entrance
Bathroom
- Shower
- Bathtub
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
Bedroom
- Extra-long beds (> 2 meters)
- Feather pillow
- Socket near the bed
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Things to do
- Evening entertainment
- Beauty salon
- Karaoke
Outdoor
- Terrace/Patio
- Garden
Laundry
- Laundry facilities
- Laundry service
General
- Tile/marble floor
- Storage available
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Parking
Workspace
- Desk
Family friendly
- Babysitting or child care
Reviews of Hotel Xbalamque & Spa Cancun Centro
6.9
Okay
2926 verified ratings
Wonderful
624
Very good
445
Good
532
Okay
335
Fair
340
Mediocre
207
Poor
443
Summary of reviews
Guests say
Guests appreciated the hotel's central location and spacious rooms, but many expressed dissatisfaction with cleanliness and service. Issues like bugs, outdated facilities, and maintenance problems were frequently mentioned, indicating a need for significant improvements.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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6.9 out of 10
437 reviews
6.7 out of 10
19 reviews
6.4 out of 10
10 reviews
3 out of 10
2 reviews
All reviews
Pros (+) The Hotel had potential. Only if they could've just kept it clean. Smh!
Cons (-) There were apparently bed bugs in my friends room. The bugs ate through their shirt at night. I had mold in my first room and it smelled like that all around the hotel. Hotel is out dated and if only they could keep up the maintenance then the hotel would have a lot of potential. The night staff had horrible service. Treated us like they didn't care what was going on. my first room was a suite. Ho...
Read more
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of Hotel Xbalamque and Spa?
Guests appreciate the amazing art work, friendly staff, and the great time they had during their stay.
How is the cleanliness at Hotel Xbalamque and Spa?
While some guests found the rooms clean enough, others mentioned concerns about the room cleanliness, including stained towels and sheets.
What are the common complaints about Hotel Xbalamque and Spa?
Common complaints include issues with the air conditioning, room cleanliness, and noise from nearby bars.
What are the best times to visit Hotel Xbalamque and Spa?
The low season is in August, and the high season is in July.
What can guests expect from the beds at Hotel Xbalamque and Spa?
Guests can expect extra-long beds, feather pillows, and comfortable sleeping arrangements.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Bar
Several guests mentioned noise disturbances from the bar, so consider requesting a room away from the bar area for a quieter stay.
Check Room Amenities
Some guests reported issues with the lack of blankets and washcloths, so it's advisable to check the room amenities upon arrival and request any missing items promptly.
Consider Bringing Earplugs
Due to potential noise from nearby bars and clubs, bringing earplugs might help ensure a good night's sleep.
Explore Nearby Attractions
The hotel's proximity to Parque Las Palapas and other attractions makes it convenient for exploring the local area, so take advantage of the nearby points of interest.
Verify Internet Access
Some guests experienced difficulties with internet access, so it's recommended to verify the internet connectivity upon arrival and seek assistance if needed.
Request a Room with Hot Water
Several guests mentioned issues with hot water, so consider requesting a room with reliable hot water during your stay.
Be Mindful of Noise Levels
The hotel's central location and nearby entertainment venues may result in higher noise levels, so be prepared for potential noise disturbances during the stay.
Check for Cleanliness
Some guests reported cleanliness issues, so it's advisable to inspect the room upon arrival and report any concerns to the staff for prompt resolution.
Take Advantage of Spa Services
Guests appreciated the spa services, so consider indulging in a relaxing spa treatment during your stay.
Consider Parking Options
As there is no private parking, consider exploring parking options in the vicinity and plan accordingly.
Location
Av. Yaxchilan No. 31, Centro, 77500 Cancún, Quintana Roo
What's nearby
- Glorieta del Ceviche0.4 mi
- Estadio de Beisbol Beto Avila0.8 mi
- Estadio Olímpico Andrés Quintana Roo1 mi
- Puerto Cancun1.4 mi
- Puerto Juarez2 mi
- Gran Puerto2.1 mi
- La Gran Plaza2.2 mi
- Poliforum Benito Juarez4.2 mi
- Cancun Golf Club at Pok Ta Pok4.8 mi
- La Isla Shopping Mall5.5 mi
- Cancun Convention Center5.6 mi
- Hard Rock Cafe Cancun5.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Xbalamque & Spa Cancun Centro
Low season | October |
|---|---|
High season | December |
Average price (weeknight) | $38 |
Average price (weekend night) | $42 |
When to book a room at Hotel Xbalamque & Spa Cancun Centro
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Hotel Xbalamque & Spa Cancun Centro
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See most recommended stays in CancúnGood to know
Value for money | 7.1 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | Cancun |
Distance to airport | 9.2 mi |
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