Absolutely unacceptable experience – negligent, unprofessional, and completely frustrating. While the desk agent was polite, that’s about the only positive thing I can say. The vehicle I was given was clearly not inspected before being handed off to me. I understand rentals can have quick turnarounds, but basic safety checks like working lights and proper tire pressure are non-negotiable. It was appalling to see another customer being brushed off when they pointed out a broken taillight and were simply told “don’t worry about it.” Seriously? In my own case, I raised concerns about the low tire pressure reading and asked if there was an air machine. Instead of a proper inspection, an employee casually said, “It’s just a bad sensor. Don’t worry about it.” When I insisted on having it checked, he handed me the air hose and told me to fill the tires – then walked away! Unbelievable. Turns out the sensors were fine – the tires actually needed air, which I had to confirm and address myself. On top of that, the lower driver-side cover was literally dragging on the ground while driving. How is this considered road-ready? To make matters worse, the drop-off process is a nightmare. The location has limited hours (8 AM to 6:30 PM), and for after-hours drop-off, you're told to take pictures and email them. Except – their email inbox is full, so your messages bounce back undelivered. Their phone line? Either constantly busy or flat-out ignored – I’ve called over 20 times in the last 22 hours with zero response. And good luck getting help from their parent company, Fox Rent A Car – the reps are clearly reading from scripts and offer no real assistance. Now it’s been over 30 hours since I dropped off the car, and I still haven’t received any confirmation, acknowledgment, or receipt. I have no idea if they even know where the vehicle is, and I’m left worrying about being charged for late return or ongoing parking fees – which, by the way, they force customers to cover for after-hours returns. This is hands down one of the most irresponsible, disorganized rental operations I’ve ever dealt with. If you care about your time, money, and safety – stay far away from this place. They do not deserve your business.
