Cons (-) Upon arriving to the hotel at 11:30. The front desk person said they were sold out. And Kayak was misinformed
3 stars
Best Western Premier Airport/Expo Center Hotel
4110 Dixie Highway, Louisville, KY 40216-3812, United States
Louisville, KY
See location+1 502 448 2020Photos of Best Western Premier Airport/Expo Center Hotel
Overview
The Best Western Premier Airport/Expo Center Hotel is located just off I-264 and three miles from Louisville International Airport (SDF), so travel is a breeze for both leisure and business travelers to Louisville. Lodging with us affords our guests premium opportunities to experience the best of the city. Conveniently located just minutes from Churchill Downs, Kentucky Derby Museum, Downtown, 4th Street Live and the Kentucky International Convention Center. From the vibrant downtown with the new KFC Yum! Arena to the Kentucky Derby at historic Churchill Downs, there's plenty to do for leisure guests. From the triple-sheeted beds with pillowtop mattresses for more comfort to free Wi-Fi access and cable TV with premium channels such as HBO and CNN, you'll feel at home. All 171 guestrooms are equipped with 50-inch flat screen TVs, microwaves, coffee makers and mini-fridges. Our experienced and dedicated Sales/Catering staff are eager to assist you with planning everything from small business meetings to banquets for 150 guests. In addition to being a full-service hotel near the Louisville Airport, we strive to exceed your expectations. Perks include free high-speed, Wi-Fi access, an indoor pool and a fitness center with state-of-the-art equipment. A $150.00 refundable incidental hold per stay. The amount will be held on the guest's credit card, refundable at checkout.
Latest deals for Best Western Premier Airport/Expo Center Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Privacy Preferences
Amenities at Best Western Premier Airport/Expo Center Hotel
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
- Shuttle service (free)
- Business center
Services and conveniences
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- No smoking
Things to do
- Gift shop
- Hiking
- Golf
- Cycling
- Bowling
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Parking and transportation
- Shuttle service (free)
- Airport shuttle
- Free parking
Bathroom
- Hairdryer
- Toilet paper
Workspace
- Fax/photocopying
- Desk
Outdoor
- Terrace/Patio
Bedroom
- Alarm clock
General
- Storage available
Health and safety
- Safe
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Pool
- Indoor pool
Reviews of Best Western Premier Airport/Expo Center Hotel
8.4
Very good
851 verified ratings
Wonderful
442
Very good
160
Good
85
Okay
39
Fair
45
Mediocre
25
Poor
55
Summary of reviews
Guests say
Guests expressed significant dissatisfaction with the hotel, particularly regarding the rude staff and cleanliness issues. Many reviews highlighted problems such as running toilets, black mold, and inadequate maintenance. However, some guests appreciated the decent breakfast, friendly service, and the hotel's remodeling efforts. Overall, the experience was marred by service and cleanliness concerns, despite a few positive remarks about the location and amenities.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Cons (-) The first thing we noticed when entering our room is that the toilet was running nonstop. Almost immediately after, we noticed that there was black mold in the bathroom. The third negative thing is that the carpet, in front of the air conditioner was wet. The next morning, we notified the front desk worker that the toilet was running nonstop and that the air conditioner appeared to be lacking. She...
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Pros (+) The staff was excellent. Great customer service. Louisville has a lot of great tourist attractions!!
Cons (-) No microwave in the room, but mostly I didn't have enough time to see all the attractions the city has to offer.
Pros (+) The price was decent. Shuttle doesn't run late. Staff was very professional. Overall decent. When I mentioned my concerns, the front desk apologized, and informed me they were remodeling extensively this summer. I would consider coming again after remodeling.
Cons (-) Bed was sagging, room was older, and furniture was aged.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's complimentary breakfast?
The hotel offers a complimentary breakfast with a wide variety of options, including chicken sausage, and extra surprises like extra cheese, salsa, and tortillas for your eggs.
Are there any concerns about the hotel's breakfast?
Some guests mentioned that the breakfast options were limited at times, with items like bacon and eggs running out, and cold biscuits. Additionally, some guests wished for a waffle but found the batter to be out.
How are the hotel's beds and rooms?
Guests have praised the hotel for its clean and comfortable rooms, with a variety of room types available. However, a few guests mentioned that the beds were thin and the box underneath the mattress made noise when moving around.
What are the hotel's unique offerings?
The hotel provides a free airport shuttle, updated and comfortable rooms, a complimentary breakfast with a wide variety of options, and a practical location for various activities in the area.
What are the common concerns about the hotel's amenities?
Some guests expressed concerns about the pool water temperature being cold, the small size of the bathroom, the location being listed as near the airport when it's actually a few miles away, and the noise level in some rooms.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Higher Floor
Some guests recommended choosing a room on the fourth or fifth floor for a quieter stay and better views.
Check Room Types
Consider requesting a room on a higher floor for a more updated and comfortable experience, as some guests found differences in room quality based on the floor level.
Verify Amenities
Double-check the availability of certain amenities, such as the pool, as some guests were disappointed to find it closed without prior notification.
Consider Alternative Breakfast Options
While the complimentary breakfast was generally praised, some guests found the options limited or the quality not meeting their expectations. Exploring nearby breakfast alternatives might be worthwhile.
Be Mindful of Surroundings
Although the hotel is safe and clean, the surrounding environment may not be suitable for leisurely walks, as mentioned by some guests.
Clarify Pet Policies
If traveling with pets, ensure to clarify the pet policy and associated fees in advance to avoid any unexpected charges or misunderstandings upon arrival.
Address Temperature Control
Some guests experienced difficulties with temperature control in their rooms, leading to discomfort. It may be helpful to clarify this aspect during check-in and seek assistance if needed.
Plan for Transportation
If relying on the shuttle service, be aware that communication with some shuttle drivers may be challenging due to language barriers, as reported by a guest.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as the Kentucky Derby Museum, Churchill Downs, and other points of interest in the area.
Consider Room Noise
Guests staying near the elevator or on lower floors reported higher levels of noise, so requesting a room away from these areas might lead to a more peaceful stay.
Location
4110 Dixie Highway, Louisville, KY 40216-3812
What's nearby
- Churchill Downs2.5 mi
- University of Louisville3.3 mi
- Twisted Twins3.4 mi
- Thunder Run Kentucky Kingdom3.5 mi
- T2 Roller Coaster3.5 mi
- Conrad Caldwell House3.8 mi
- Kentucky Exposition Center3.9 mi
- Freedom Hall3.9 mi
- Waverly Hills Sanatorium4.4 mi
- Cathedral of the Assumption5.2 mi
- Fourth Street Live5.3 mi
- Kentucky Center for the Performing Arts5.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Premier Airport/Expo Center Hotel
Low season | November |
|---|---|
High season | September |
Average price (weeknight) | $184 |
Average price (weekend night) | $177 |
When to book a room at Best Western Premier Airport/Expo Center Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.5 |
|---|---|
Distance to city center | 5.2 mi |
Nearest Airport | Louisville Intl |
Distance to airport | 4.2 mi |
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